Providing excellent Customer Service is one of the biggest and most urgent challenges in any business and every business has its own unique Customer Service needs.
At folio1 we are continually refining our own customer services processes in the same way we help our clients’ refine theirs in response to new demands from customers, and new developments in technology. As far as we’re concerned, the challenge is to use technology to deliver faster, more responsive service, not simply to cut costs. After all, an unhappy customer is a very expensive price to pay.
folio1 uses Atlassian products, JIRA Software, Jira Work Management, Jira Service Management & Confluence as the core that are integrated into Bitbucket, Sourcetree & Opsgenie.
Which includes Scrum, or Kanban to build workflow management processes that include:
- Code Management
- Status Reporting
Our customer service portal delivery and response are based on our standard SLA. Customised Service management workflows are designed to fit within your SLAs and are integrated within your Service Desk portal to create a streamlined process that ensures no customer falls through the cracks.
folio1 provides your in-house Customer Service team, Business Analysts, and IT Management teams with a detailed understanding of the Customer Service process and impeccable documentation so that you can work together seamlessly and deliver world-class Customer Service that exceeds your customer’s expectations.
We are also available to provide ongoing support and refinement of your process once it is implemented.